Conditions of Sale

We may collect information such as your name, birth date, e-mail address or mailing address that can be used to identify you. Boxes & Cases will not process your personal data without your consent. In processing your personal data, we pledge to fully comply with internationally recognized standards of privacy protection. In so doing, we ensure compliance by our staff with strict standards of security and confidentiality.



Delivery Charges

Orders below £19.99 will incur a £4.99 handling charge, all orders above £19.99 will get free delivery to mainland UK.
If delivery address is changed once goods have been despatched, we reserve the right to pass on any additional courier charges for redirecting your delivery.



Delivery

All orders placed before 2pm will be despatched on a Next Day delivery service using DPD ensuring we reach our customers as quickly as possible.
Whether stated verbally or by written quotation the given delivery time is an estimate only and shall not be considered a contractual obligation. Once initial delivery is arranged by us it is the customer’s responsibility to ensure they are at the address to receive goods.
If delivery is missed by the customer, the carrier company will leave a card for contacting the depot. It is the customers responsibility to then arrange re-delivery or collection from depot directly and not through ourselves.
We will not accept responsibility for loss or damage if you request the any of our couriers leave the goods unattended.



Returns

Goods may not be returned to us until we have been informed of reason for return and only then up to a maximum of 14 days from date of delivery.
Goods ordered in error will be subject to cost of original and return delivery. Goods that have been returned without authorisation will not be refunded. We reserve the right to charge a restocking fee if applicable. A refund will be made once we receive goods back in a satisfactory and unused / saleable condition. Refunds on returns will be made within 14 calendar days from receiving the return. We will notify you by email when the refund has been processed.



Damage Claims / Incorrect Items

Please ensure all goods are checked upon arrival, it is the responsibility of the person signing for the delivery to check the goods for damage and to sign as damaged if necessary. Missing, incorrect or damaged goods should be notified to ourselves via email within 24 hours of receipt of goods and no later than 7 days from delivery.
Only notify us of damage once all delivered items have been checked, as we can only accept the first notification of damages, further notification of damages would not be accepted.
We request that you dispose of any damaged goods only once a refund or replacement has been agreed. We do not normally collect damaged items but reserve the right to do this if necessary.
Any damages may need to be evaluated by us, if necessary, by means of a photo provided by customer. We reserve the right to refund and not replace damaged items.



Contact Us

If you have any questions on how to return your item to us please contact us via email on sales@boxesandcases.co.uk



Suitability

Products shown are listed in good faith and are for guidance only. We also reserve the right to alter any specification, withdraw or substitute items on this website without prior notice.



Copyright Notice Specific to the Boxes & Cases Website

Permission to use images or documents from this web site is not permitted. No information from this website should be copied without the express permission of the copyright owner TVP International Limited T/A Boxes & Cases.
Elements of this web site are protected by law and may not be copied or imitated in whole or in part. No logo, graphic, video, sound or image from this site may be copied or retransmitted unless expressly permitted by the site owner.
We make no representations about the suitability of the information contained in these pages. All pages and graphics are published ‘as is’ and without warranty. In no event shall we be liable for any special, indirect or consequential damages or any damages whatsoever resulting from an action arising out of or in connection with the use of information available from this site.

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